Billing & Medical Records
Co-pays are due at the time of service. We accept most major credit cards or personal checks.
Copies of pertinent medical records are available to patients or an authorized representative for a nominal fee once an Authorization for Release of Information form has been completed. At The Jackson Clinics, we’re committed to supporting your care by providing the documentation you need—while keeping your personal health information secure.
Medical record requests are now processed through our secure partner, HealthMark Group, to ensure a more efficient and confidential experience.
How to Request Your Records
There are two convenient ways to request your medical records:
- Online (Fastest Option)
You can submit a request electronically through HealthMark’s secure portal:
➤ Request Medical Records Here - By Email
A member of The Jackson Clinics staff can email the request on your behalf. Just let us know during your visit or give us a call — we’re happy to assist.
Please note: HealthMark Group provides electronic copies at no extra cost to patients. If you request paper copies, a standard shipping fee may apply.
Some insurance contracts require you to pay a certain amount each visit. This amount is called a co-pay. Co-pay amounts can vary depending on your individual policy. Co-pays are expected to be paid on your arrival each visit.
Your responsibility (at the time of service) as determined by certain health insurance plans. Typically a percentage of the charge allowed by your insurance plan (i.e. 10%, 20%).
The deductible is the amount you are required to pay before your insurance begins payment. In most cases, when you see practitioners that are “in network”, there is no deductible. Deductibles vary depending on your individual policy. You should check with your insurance company to determine your individual plan coverage. If you have a deductible and have not met it, payment is expected each visit until your deductible is met.
In most cases, health insurance will cover your treatment. We take virtually all insurances with few exceptions. Make sure you talk to our office manager to help you clarify your insurance coverage.
View the list of insurance plans accepted by the Jackson Clinics on our Insurance List page.
